Privacy policy

We take the protection of your personal data very seriously. We process your data exclusively in accordance with the applicable legal provisions (GDPR, Austrian Telecommunications Act 2003).

1. Data Controller

Gruber Ecom GmbH
Dinstlstraße 1b
3500 Krems an der Donau
Austria

Email: office@vaultslab.com

2. Collection and Processing of Personal Data

We process personal data only when necessary for the provision of our website and our services.

The following data may be processed:

Name
Address
Email address
Telephone number
Payment information
Submitted products (trading cards)
Communication data

3. Purpose of data processing

Data is processed for the following purposes:

Processing orders and grading services
Communication with customers
Shipping processing
Accounting and legal obligations
Operation and security of the website

4. Grading service (Special note)

As part of our grading service, we also process:

Submitted trading cards
Condition assessments
Shipping and tracking data

The cards are forwarded to external service providers (e.g., PSA, CGC, Beckett) for evaluation.

This may involve the transfer of personal data to third countries (e.g., the USA). This transfer is carried out on the basis of appropriate safeguards in accordance with Article 46 GDPR.

5. Data Sharing

Your data will only be shared if necessary with:

Shipping service providers (e.g., postal service, DHL, GLS)
Payment providers
Grading companies (PSA, CGC, Beckett)
Tax advisors / authorities

6. Data Retention Period

Your data will only be stored for as long as necessary for the respective purposes or as required by law (e.g., 7 years according to the Austrian Federal Fiscal Code).

7. Cookies

Our website uses cookies to improve user experience.

You can disable cookies in your browser settings.

8. Web Hosting

Our website is hosted by an external service provider. Data such as IP address, access time, and browser type are automatically stored.

9. Your Rights

You have the right to:

Access
Recognition
Erasure
Restriction of processing
Data portability
Objection

If you believe that the processing of your data violates data protection law, you can lodge a complaint with the data protection authority.

10. Data Security

We implement technical and organizational measures to protect your data to the best of our ability.

11. Contact