Generally What is VaultSlab?

VaultSlab is an Austrian collectibles and trading card shop specializing in Pokémon, One Piece, Yu-Gi-Oh!, Dragon Ball Super, Naruto Mythos, and other collectibles.

In addition to sealed products, singles, and accessories, we also offer card grading and collectibles services.

Generally Where is VaultSlab located?

Our store is located in Austria.

We are available online throughout Europe and are constantly working to expand our product range and services.

Generally What products do you sell?

We carry, among other things:

💠 Booster Packs
💠 Displays & Booster Boxes
💠 Premium Collections
💠 Singles
💠 Graded Cards
💠 Accessories (sleeves, toploaders, binders, cases, and more)
💠 Collectibles & Merchandise

Our product range is constantly expanding.

Generally Are your products original?

Yes — all our products come exclusively from official distributors, wholesalers, or verified sources.

Authenticity and quality are our top priorities.

Generally Do you also buy collections?

Yes, we buy trading cards, collections, and select collectibles.

It's best to send us an email with photos and a brief description of your items beforehand.

Generally Can I pre-order products?

Yes, selected products are available for pre-order.

Please note that release dates may be changed by manufacturers or distributors. We will, of course, inform you of any delays.

Ordering and shipping Which countries do you ship to?

We currently ship within Europe.

Shipping options may vary depending on the product and availability.

Ordering and shipping How long does shipping take?

Orders are typically processed within 1–3 business days.

Actual delivery time depends on the shipping provider and destination country.

Ordering and shipping How are cards sent?

We place great importance on secure packaging.

Depending on the value and product type, cards are shipped with sleeves, toploaders, card savers, or additional protective material to prevent damage during transport as much as possible.

Ordering and shipping What happens if my order arrives damaged?

Please contact us within 48 hours of receiving your order and send us photos of the packaging and the affected items.

We will review each case individually and work together to find a solution.

Ordering and shipping Can I cancel my order?

As long as an order has not yet been shipped, cancellation is generally possible.

Orders that have already been shipped are subject to the statutory cancellation policy.

Payment Which payment methods do you accept?

Depending on the country and platform, we support various payment methods, including:

* Credit card
* PayPal
* Instant bank transfer
* Klarna
* Apple Pay / Google Pay
* Shopify Payments

The available options will be displayed at checkout.

Payment Is it safe to shop with you?

Yes — our website uses modern security and encryption technologies to protect your data in the best possible way.

Customer service How can I contact you?

You can reach us anytime via our contact form or by email.

We strive to answer inquiries as quickly as possible.

Customer service Do you also have social media?

Yes — you can find us on Instagram, TikTok, and other platforms.

We regularly post:

* Restocks
* New products
* Pulls
* Grading content
* Events & livestreams

Customer service Why can products sell out quickly?

Many trading card products are produced in limited quantities or are in high international demand.

Particularly popular sets can therefore sell out very quickly.

Customer service Do you also sell to retailers or stores?

Yes — depending on the product and availability, B2B inquiries are also possible.

If you are interested, please contact us directly.

Customer service Can I meet you at events or card shows?

Yes — we regularly attend card shows, TCG events, and conventions.

Follow us on social media to stay up-to-date.